Returns & Exchanges

Due to the custom and perishable nature of our handcrafted Eternity® Flower arrangements, all sales are final and we are unable to accept returns or exchanges. We are committed to ensuring your luxury floral experience is perfect and will assist with any issues regarding shipping damage or order errors.

Return Process

• 1.
  Inspect Upon Delivery

  Please examine your arrangement immediately upon arrival to ensure it meets our high standards of quality and craftsmanship.

• 2.
  Contact Concierge

  If your order arrived damaged or incorrect, contact our client services team within 48 hours of delivery with your order number and photo documentation.

• 3.
  Review Eligibility

  Our team will review your claim to determine if a replacement or boutique credit is applicable based on the specific condition of the luxury stems.

• 4.
  Resolution Process

  Once approved, we will prioritize the shipment of a replacement arrangement to ensure your space is beautifully adorned without further delay.